Abstract

Artificial intelligence (AI) has the potential to improve the patient and provider experience, contribute to better health outcomes, and strengthen the productivity and sustainability of health systems and advance equity. Or to do the opposite. A policy lab involving diverse interest holders identified four guiding principles to help tip the balance toward positive outcomes. Participants noted the importance of bearing in mind the unique characteristics of AI as a technology, right-sizing its use, co-designing solutions and ensuring a focus on equity. The paper also includes reflections from an experienced patient partner on how these core principles apply from her perspective.